Help Center
How can we help you?
General Info
  • We are here to answer all your questions about our service.

    Please take time to navigate the different sections, as we may have already answered your question.

    If you are unable to find a solution, or your question is not listed, please do not hesitate to contact us!

    Our team is always ready to help.

About CLIQ All in One
  • C Formats GmbH

    Statutory seat: Düsseldorf
    Immermannstrasse 13
    40210 Düsseldorf

    T: +49-(0) 211 9350 706
    F: +49-(0) 211 9350 150

    Business registration number, Düsseldorf: HRB 50721
    VAT/USt-ID: DE 814 204 879

    Managing director: B. Bezold
How To Use
  • CLIQ’s membership plan costs € 14,99 per month and grants you with unlimited access to the full range of content: Music, Audiobooks, Sports and Movies.

    We are offering a 30-day free trial for you to experience everything CLIQ has to offer.

    4 devices can be used at the same time.

  • In order to access our catalogue, you will need:

    • Mobile device: Android 4.1 or higher; iOS 6 or higher
    • Desktop device: Any modern browser updated after 2014

    We advise you to have a minimum streaming speed of at least 1,5 Mbps in order to make use of the service to the fullest. For standard-definition you should have a minimum streaming speed of at least 3 Mbps, for high-definition you should have a minimum streaming speed of at least 5 Mbps.

  • To cancel your membership, please call +49 (0) 211 946 242 82 (standard tariff applies) during weekdays between 9am to 5pm.

    You can also request the cancellation via email to support@cliqdigital.com.

    You can also cancel your subscription via the site: you can log in, go to My account in the left side menu or the footer and click on Manage my subscription.

Billing & Payments
  • Currently, CLIQ offers a 30-day free trial for you to experience the content that we offer.
    To start your new membership, simply go to CliqDigital.com, enter your email, set a password, fill your payment details and start watching.
    Members get instant access to the entire catalogue of content.

  • During a standard billing plan, after the 30-day free trial expires, you are billed on a monthly basis € 14,99.
    The billing will take place on the same day each month for as long as you are a member.
    If you choose to cancel your membership, you will no longer be billed but will retain full access to our content until the end of that given billing period.

  • We accept Visa and MasterCard cards.

  • If you don’t fully love your experience, you can cancel anytime.

    If you’d like to change or cancel your current membership, simply call us at +49 (0) 211 946 242 82 (standard tariff applies) during weekdays between 9am to 5pm.

    If you believe that you have been charged erroneously and would like to request a refund, please contact us by sending us an email to support@cliqdigital.com. Make sure to include your name, the email address associated to the account, a description of the issue, and which charge(s) you are disputing.

Resolving Issues
  • If you’re having issues with playback, please start by checking your Internet connection. Don't forget that the strength of your connection can vary depending on where you are, particularly if it's a mobile data connection. We recommend a connection speed of at least 0.5Mbps for watching movies, for example.

    If your connection is fine, but you're still experiencing choppy streaming, check what else you might have running simultaneously, as that could be using up a large portion of your bandwidth and affecting playback. Try closing down all other web-connected applications and see if that improves your experience.

    If you're still having issues, please send us an email at support@cliqdigital.com and we'll be happy to help!

  • First things first, please try another title to see if the issue is affecting a specific piece of content or the entire platform. If it’s related to a single title, please let us know which one it is by submitting a support ticket.

    If the issue affects multiple titles, start by checking your Internet connection. Don't forget that the strength of your connection can vary depending on where you are, particularly if it's a mobile data connection. We recommend a connection speed of at least 0.5Mbps for watching movies, for example.

    If your connection is fine, but you're still experiencing choppy streaming, check what else you might have running simultaneously, as that could be using up a large portion of your bandwidth and affecting playback.

    If you're still having issues, please send us an email at support@cliqdigital.com and we'll be happy to help!

  • If you’re having issues using CLIQ All in One in your preferred browser and find that it crashes, try clearing your cookies and cache first. If you restart the browser and the problem persists, try using CLIQ All in One in a different browser or send us an email at support@cliqdigital.com and we'll be happy to investigate.

  • The video player adapts the image quality to your connection speed. The video quality is usually lowered to avoid potential breaks in the playback.

    In 'auto' mode the video player will try to use the highest video quality available.

    You can manually set the movie quality, but you might experience issues in playback in case of a decrease in connection speed.

  • Log into our portal with your username and password.

    Navigate to My Account from the side menu or the footer.

    All information about your subscription status is in Your Subscription section.

  • To change your password, go to My account.
    You can change your password by clicking on the Reset password link.
    If you have lost your password and cannot access the service: log into our website and click on Password forgotten. You will then receive an email to reset your password, sent to the address provided during signup.

  • There is no such possibility at the moment.