Help Center
How can we help you?
General Info
  • We are here to answer all your questions about our service.

    Please take time to navigate the different sections, as we may have already answered your question.

    If you are unable to find a solution, or your question is not listed, please do not hesitate to contact us!

    Our team is always ready to help.

About CLIQ All in One
  • C Formats GmbH

    Statutory seat: Düsseldorf
    Immermannstrasse 13
    40210 Düsseldorf

    T: +49-(0) 211 9350 706
    F: +49-(0) 211 9350 150

    Business registration number, Düsseldorf: HRB 50721
    VAT/USt-ID: DE 814 204 879

    Managing director: B. Bezold
How To Use
  • CLIQ’s membership plan costs € 14,99 per month and grants you with unlimited access to the full range of content: Music, Audiobooks, Sports and Movies.

    We are offering a 30-day free trial for you to experience everything CLIQ has to offer.

    4 devices can be used at the same time.

  • In order to access our catalogue, you will need:

    • Mobile device: Android 4.1 or higher; iOS 6 or higher
    • Desktop device: Any modern browser updated after 2014

    We advise you to have a minimum streaming speed of at least 1,5 Mbps in order to make use of the service to the fullest. For standard-definition you should have a minimum streaming speed of at least 3 Mbps, for high-definition you should have a minimum streaming speed of at least 5 Mbps.

FAQ: Frequently asked questions
  • As a member, you will have the opportunity to enjoy our ad-free content as much as you want, any time you want, wherever you want. Our content exists of an ever-growing premium catalogue of movies and series, an audiobooks catalogue of more than 150,000 items, many different music playlists as well as global sports feeds and live trackers that cover the most popular sports and leagues. 

  • CLIQ offers a wide range of content. Our catalogue features 4 different types of streaming entertainment services. You will have unlimited access to Music, Audiobooks, Movies and Sports. We offer a large library covering a vast number of digital content items, including a curated audiobook section with the bestseller audiobooks from famous authors as well as expertly curated playlists for Music.

  • You can try our service for FREE during the first 30 days. After that you will be charged Euro 14.99 per month. You can cancel any time, no strings attached. After the free trial period, the charge will occur once a month, on the day you created your membership.

  • CLIQ is available via any browser, on any internet connected device, at any location. You can download the CLIQ app for free either in the apple store or google play store.

  • The first 30 days of your membership are 100% free of charge. If you cancel your membership before the end of the trial period, you will not be charged. 

  • Canceling your membership is easy. You can cancel anytime by contacting our support or via the members section of the CLIQ portal. Therefore, click on your account (top right), then click on “your subscription”. To cancel, you can then either call our customer service directly, send them a mail or sending a message via the displayed contact form.  Please call +49 (0) 211 946 242 82 (standard tariff applies) during weekdays between 9am to 5pm. You can also request the cancellation via email to “support@cliqdigital.com”.

  • We offer nearly every genre you can imagine. We provide a range of award winning European productions (like “Die Brücke“, “Arne Dahl” and “Ku’Damm 56“), selected independent art pieces (such as Katie Holmes’ directorial debut “All We Had” or “Dukale’s Dream” with Hugh Jackman) and an accurate selection of international film productions (for example “Meet Bill” or “Sound City”).

  • We deliver 50 different premium music channels. Each channel contains more than a hundred of official music tracks. Our music channels and playlists offer all music genres you can imagine, for example Classic, Pop, Rock, Jazz, Indie, Folk, as well as more specified playlists like Timeless Love Songs, Soulful Beats and the Latest Charts. Our music channels are curated by music experts and get updated constantly.

  • We cover the most followed leagues and most relevant national and international tournaments across several popular sports. You can watch all goals in short highlight videos or follow matches via our unique Live Match Tracker in real-time. Whether it’s Soccer, Tennis, American Football, Ice Hockey, Baseball or Basketball – our Live Match Tracker is a Live Feed that shows matches in real time, visually animated, with live commenting and countless statistics. It tracks national and international leagues and competitions, for example soccer events like Bundesliga, UEFA Champions League, Premier League and more.

  • Our Audiobook category is very extensive, we offer more than 150,000 Audiobooks. The most part is provided in English, but we also deliver a selected German catalogue with products by AB Publishing, Edelkids, Kontor, SAGA Egmont and further. We offer all genres and constantly update our titles. What differentiates us from some other providers is the fact that we give unlimited access to all Audiobooks, without a credit system. Members can listen without limitations to the full catalogue and to as many audiobooks as they like.

  • This depends on the category. Our Audiobook category offers a big portfolio for kids, for example the official audiobooks to popular kids programming broadcasted on TOGGO, ZDF as well as popular animation movies like Ice Age or Madagascar. In the audio section we also offer educational content and fairytales. Our other categories, Music, Sports and Movies, don’t contain special kids formats at this point in time. The target group for these content categories are adults. 

  • Members can use up to 4 devices at one time. Laptop, tablet, mobile phone – whatever you like. You just have to be connected. 

  • We offer a multi-streaming-content-platform, which offers four different content categories with country localized titles - for a great price.

  • The language depends on the content you choose to consume, some of them are in English, others in German. The interface is useable in English or German.

  • Our content is international, but also geared to the country in which you created the membership. German members receive for example a fine selected package of German speaking content and country relevant topics, like for example German chart music or German series productions. In addition, also a fine selection of international content is available. 

  • You enter your personal and payment information, and with only a few clicks your free trial period of 30 days will start. We'll email you three days before your trial period ends, to make sure that you have sufficient time to make your decision. You can cancel at any time before the first billing takes place, free of charge.

Billing & Payments
  • Currently, CLIQ offers a 30-day free trial for you to experience the content that we offer.
    To start your new membership, simply go to CliqDigital.com, enter your email, set a password, fill your payment details and start watching.
    Members get instant access to the entire catalogue of content.

  • During a standard billing plan, after the 30-day free trial expires, you are billed on a monthly basis € 14,99.
    The billing will take place on the same day each month for as long as you are a member.
    If you choose to cancel your membership, you will no longer be billed but will retain full access to our content until the end of that given billing period.

  • We accept Visa and MasterCard cards.

  • If you don’t fully love your experience, you can cancel anytime.

    If you’d like to change or cancel your current membership, simply call us at +49 (0) 211 946 242 82 (standard tariff applies) during weekdays between 9am to 5pm.

    If you believe that you have been charged erroneously and would like to request a refund, please contact us by sending us an email to support@cliqdigital.com. Make sure to include your name, the email address associated to the account, a description of the issue, and which charge(s) you are disputing.

Resolving Issues
  • If you’re having issues with playback, please start by checking your Internet connection. Don't forget that the strength of your connection can vary depending on where you are, particularly if it's a mobile data connection. We recommend a connection speed of at least 0.5Mbps for watching movies, for example.

    If your connection is fine, but you're still experiencing choppy streaming, check what else you might have running simultaneously, as that could be using up a large portion of your bandwidth and affecting playback. Try closing down all other web-connected applications and see if that improves your experience.

    If you're still having issues, please send us an email at support@cliqdigital.com and we'll be happy to help!

  • First things first, please try another title to see if the issue is affecting a specific piece of content or the entire platform. If it’s related to a single title, please let us know which one it is by submitting a support ticket.

    If the issue affects multiple titles, start by checking your Internet connection. Don't forget that the strength of your connection can vary depending on where you are, particularly if it's a mobile data connection. We recommend a connection speed of at least 0.5Mbps for watching movies, for example.

    If your connection is fine, but you're still experiencing choppy streaming, check what else you might have running simultaneously, as that could be using up a large portion of your bandwidth and affecting playback.

    If you're still having issues, please send us an email at support@cliqdigital.com and we'll be happy to help!

  • If you’re having issues using CLIQ All in One in your preferred browser and find that it crashes, try clearing your cookies and cache first. If you restart the browser and the problem persists, try using CLIQ All in One in a different browser or send us an email at support@cliqdigital.com and we'll be happy to investigate.

  • The video player adapts the image quality to your connection speed. The video quality is usually lowered to avoid potential breaks in the playback.

    In 'auto' mode the video player will try to use the highest video quality available.

    You can manually set the movie quality, but you might experience issues in playback in case of a decrease in connection speed.

  • Log into our portal with your username and password.

    Navigate to My Account from the side menu or the footer.

    All information about your subscription status is in Your Subscription section.

  • To change your password, go to My account.
    You can change your password by clicking on the Reset password link.
    If you have lost your password and cannot access the service: log into our website and click on Password forgotten. You will then receive an email to reset your password, sent to the address provided during signup.

  • There is no such possibility at the moment.